On Monday the 2 July 2012, British Waterways ceased to exist in England and Wales and in its place the Canal & River Trust was born. Visit the website .
Canal & River Trust Contact Details
Phone: 0303 040 4040 during office hours (between 8am and 6pm, Monday to Friday) for any query (emergency or not), however after 6pm you will be directed to a voicemail.
24 hour emergency contact: 0800 47 999 47